1. Information We Collect

We collect information you provide directly to us, including:

Account information (name, email address, password)
Billing information (processed securely through Razorpay)
Content you create using the Service (prompts, generated videos)
Communications with our support team

We also collect certain information automatically:

Usage data (features used, generation history, session duration)
Device information (browser type, operating system, device type)
Log data (IP address, access times, pages viewed)

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve the Service
Process credit purchases and keep your credit balance and history
Send transactional emails (receipts, account updates)
Respond to your support requests
Analyze usage patterns to improve our AI models and user experience
Detect and prevent fraud or abuse

3. Data Sharing

We do not sell your personal information. We may share your data with:

Service providers (hosting, payment processing, analytics)
Legal authorities when required by law or to protect our rights
Business partners, with your explicit consent

4. Data Retention

We retain your account data for as long as your account is active. Generated content is stored while your account is active. You can request deletion of your data at any time by contacting privacy@reelai.shop.

5. Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, regular security audits, and access controls. However, no method of transmission over the internet is 100% secure.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing of your data
Data portability

7. Cookies

We use essential cookies for authentication and session management. We use analytics cookies to understand how the Service is used. You can manage cookie preferences in your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or in-app notification.

9. Contact

For privacy-related questions, contact us at privacy@reelai.shop.